To our readers, our writing defines us. It tells them whether we are intelligent, educated, professional, and careful about details. When..
While leadership can be characterized as being effective when a few very specific skills or competencies are demonstrated (being..
Some questions are very easy to answer and we simply take them in our stride. But this is not always the case, especially when an..
Communication theory typically has a lot to say about how we should transmit our messages (in carefully chosen, clear and concise language)..
Speaking in public on behalf of an organization (when it is not your professional job) can take place in a number of situations. This might..
There’s a dangerous myth that’s wormed its way into the business world. It says a certain breed of customers expect a special..
Assertive people: feel empowered – they do not feel that they are unjustly controlled by others are proactive – that is, they..
Very few people indeed can stand in front of a group and give a talk that appears to be spontaneous, relevant and informative. Those who..
In order to handle complaints in a systematic way, any organization, no matter what its size or type, needs to have an active communication..
Learning to write in a clear way was a standard part of almost every junior school curriculum in decades past (even if many of the students..