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Complaint Handling

Handling Complaints Systematically

Handling Complaints Systematically

In order to handle complaints in a systematic way, any organization, no matter what its size or type, needs to have an active communication..

November 7, 2013
Dealing with Complaints

Dealing with Complaints

It is easy to take the view that some complaints are simply trivial or even false (especially when made by an active or chronic..

March 29, 2013
Complaint Handling: Dealing with Customer Irritation or Conflict

Complaint Handling: Dealing with Customer Irritation or Conflict

A complaint is never easy to listen to but it is always important to remember that the customer is not calling to give the call-receiver a..

April 5, 2012
Complaint Handling: Listening Attentively to Achieve a Positive Result

Complaint Handling: Listening Attentively to Achieve a Positive Result

Listening to another person (whether or not you are likely to be able to help them) means that you acknowledge that they exist, and that..

April 3, 2012
Complaint Handling: Negotiating Carefully with the Customer

Complaint Handling: Negotiating Carefully with the Customer

Much of any negotiation process (whether it is over the telephone or face-to-face) is about determining the value or worth of a particular..

April 2, 2012
Complaint Handling: Establishing Empathy with a Customer

Complaint Handling: Establishing Empathy with a Customer

Empathy is mainly concerned with “walking” with another person into the deeper self – while still maintaining some separateness. It..

April 1, 2012
About the Editor and Primary Author

Jon Warner

Jon Warner is an executive coach and management consultant and in the past has been a CEO in three very different companies. Read more

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ReadyToManage

ReadyToManage is your one-stop shop for world class employee and personal development resources.  Our mission is to assist individuals and companies in developing management, leadership, and business skills in themselves and their employees through effective and affordable development materials and courses.

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