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Customer Service

What is CRM?

What is CRM?

One of the ways in which organizations large and small have sought to make the most of their customer interactions and online customer..

May 23, 2012
How to Handle Customer Complaints

How to Handle Customer Complaints

The fact that people express their emotions via a complaint (however angry and negative the expressions of these emotions may be initially)..

May 4, 2012
Importance of Customer Satisfaction

Importance of Customer Satisfaction

There is little doubt that few organizations of any kind welcome having upset customers and will therefore usually try hard to make the..

April 18, 2012
Service Skills Assessment

Service Skills Assessment

Best-practice organizations do not accept that customers should experience good service infrequently and therefore work hard to ensure that..

April 18, 2012
Customer Service Excellence: Setting Effective Service Standards

Customer Service Excellence: Setting Effective Service Standards

As a chain is only as strong as its weakest link, every individual across the whole organization needs to ensure that standards of service..

April 17, 2012
How to Improve the Customer Experience by Empowering Frontline Employees

How to Improve the Customer Experience by Empowering Frontline Employees

Service excellence is achieved through people. Every individual needs to understand who its customers are (internal and external) and what..

April 17, 2012
Customer Feedback Management: Measuring Customer Satisfaction

Customer Feedback Management: Measuring Customer Satisfaction

Customers are the ultimate recipients of the goods or services provided by any organizational team. If customers were consistent in their..

April 16, 2012
Improving Customer Service Processes

Improving Customer Service Processes

It is a commonly held view that most businesses have hundreds of processes but only perhaps 20-30 along which the critical value to the..

April 15, 2012
Customer Service Phone Etiquette Tips

Customer Service Phone Etiquette Tips

Every one of us has experienced poor service on the telephone. This may have been with a shop, an insurance company, a bank, a garage, a..

April 11, 2012
Customer Service PPT

Customer Service PPT

GE’s former CEO, the perhaps legendary leader, Jack Welch, had a pretty clear view of the importance of customer focus. He said that GE..

January 26, 2012
About the Editor and Primary Author

Jon Warner

Jon Warner is an executive coach and management consultant and in the past has been a CEO in three very different companies. Read more

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ReadyToManage

ReadyToManage is your one-stop shop for world class employee and personal development resources.  Our mission is to assist individuals and companies in developing management, leadership, and business skills in themselves and their employees through effective and affordable development materials and courses.

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