Many organizations give employees the chance to participate in listening workshops and activities to familiarize employees with the..
Communication theory typically has a lot to say about how we should transmit our messages (in carefully chosen, clear and concise language)..
Being quiet while someone talks does not constitute listening. To listen on a proper attentive basis involves a real attempt to understand..
Putting together a list of excellent books on any subject is always a highly subjective exercise. Nonetheless it is often useful to try to..
The well-known management author Stephen Covey suggested that the first principle or what he called “habit” to adopt in becoming highly..
Coaching is a two-way process. As the coach you are in the position of looking for opportunities which will help to stretch and develop the..
Mother Teresa once said: “Kind words can be short and easy to speak, but their echoes are truly endless.” In other words, the extent to..
Researchers tell us that as much as 80% of all communication is non-verbal. Body language plays a significant role in understanding the..
Listening often plays a vital role in our lives as a whole but it may have a more tangible and short-term impact in our working world even..
Because most of us are born with the ability to listen and communicate we often assume that we also have the skill to do this well. The..