Putting together a list of excellent books on any subject is always a highly subjective exercise. Nonetheless it is often useful to try to..
Being quiet while someone talks does not constitute listening. To listen on a proper attentive basis involves a real attempt to understand..
The well-known management author Stephen Covey suggested that the first principle or what he called “habit” to adopt in becoming highly..
Coaching is a two-way process. As the coach you are in the position of looking for opportunities which will help to stretch and develop the..
Mother Teresa once said: “Kind words can be short and easy to speak, but their echoes are truly endless.” In other words, the extent to..
Researchers tell us that as much as 80% of all communication is non-verbal. Body language plays a significant role in understanding the..
Listening often plays a vital role in our lives as a whole but it may have a more tangible and short-term impact in our working world even..
Listening is an essential part of the communication process. A sender encodes his or her ideas or thoughts into some form that is..