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Communication Assessment

January 19, 2013 by Dr. Jon Warner in Communication

Communication Assessment

Getting your message across in a way that is clear and coherent to everyone that is listening is a critical skill in organizational as well as personal life. This not only helps in one-on-one conversations but in the many different ways that we have to get our messages across in group situations and through an increasingly wide array of channels (some of which are very high-tech these days).

Whatever kind of communication an individual may be doing the most, a diagnostic appraisal of the capacity to communicate well is always a useful first step. In ideal circumstances a good communication assessment with therefore identify areas of strength and areas that are in need of development to give individuals a chance to hone or polish skills and be a better communicator (both the talking and the listening side of this equation, of course). This means that a particular person will be much more effective in using this increasingly critical skill and make the major difference in his or her ability to empower the people that he or she communicates with in the future much more successfully.

The “Communication Effectiveness assessment” (see link below) provides a highly structured process through which to look at the large and often complex subject of communicating with others. The subject is therefore broken down into seven sub-categories as follows:

  • Empathizing
  • Receiving
  • Clarifying
  • Understanding
  • Reading Non-Verbal Clues
  • Feedback Giving
  • Transmitting Your Message

Communication AssessmentThis online and paper-based communication assessment gives individuals the opportunity to not only carry out a self-assessment (which provides scores and interpretive information in all seven of the above categories) but also allows participants to undertake the communication assessment as 180-degree feedback (including his or her boss) and even 360-degree feedback (adding in up to ten colleagues as well).  Individuals end up with a personalized report of results which also then shows where efforts to improve or make small adjustments in approach may be focused in the future. The $20 spent on this assessment is therefore well-worth the investment.

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About Dr. Jon Warner

Dr. Jon Warner is a prolific author, management consultant and executive coach with over 25 years experience. He has an MBA and a PhD in Organizational Psychology. Jon can be reached at

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About the Editor and Primary Author

Jon Warner

Jon Warner is an executive coach and management consultant and in the past has been a CEO in three very different companies. Read more

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