Communication is fundamental to the human experience. All of us communicate in a wide variety of ways every day. In her book, “People Making,” the expert communication author Virginia Satir says:
Of course, it doesn’t take a lot of effort to identify “communication breakdowns” all around us. So often when something goes wrong we hear that: “someone” “didn’t communicate well,” or that things “weren’t made clear,” or that “it wasn’t explained properly.” In truth, much communication is not done “properly” and fails to be “clear.” And often something that is “proper” and “clear” to one person may be utterly ineffective with another. The obligation therefore rests fully on each and every one of us to not only communicate clearly according to the situation in which we find ourselves, but to actively listen when people communicate with us.