The Facilitating Manager
The Facilitating Manager uses group facilitation skills to help teams and individuals solve problems. A facilitator is therefore a guide, helping others move through a process together and is not usually a technical or subject matter expert him or herself. The facilitating manager isn’t there to offer opinions on the discussions but he/she draws out the input of others typically through the use of well-crafted and open questions. He/she assists participants in discovering what they already know and offers alternative ways of interpreting their experience(s). The facilitator consequently presents ideas and behaviors that encourage individuals to critically examine and build on or challenge their knowledge, attitudes, and assumptions.
- Intuitive thinking
- Warmth and empathy
- Collaborative communication
- Capacity to listen
Ingredients should be added, blended well and left to mature over time:
- Intuitive thinking requires access to and the use of the full potential of “whole brain” intelligence in making evaluations or decisions. It therefore involves making lateral links and guesses about what may be possible before rational thinking calculates this more carefully.
- Warmth and empathy involves creating a positive and supportive climate and demonstrating compassion for others when communicating with people and demonstrating an understanding of others’ viewpoints and feelings.
- Collaborative communication requires the manager to work with other individuals in open and flexible ways so as to ensure that messages are optimally sent and heard.
- Capacity to listen is the ability to both hear and understand other people, and to quickly discover their full communication or message so that a full understanding can be arrived at.
- Flexibility involves being capable of adapting to new, different, or changing requirements when the circumstances suggest that you do so. It also suggests that an individual seeks to avoid being rigid or fixed in their thoughts and actions when it is not beneficial to operate in this way.
- Enthusiasm involves the expression of a lively or passionate interest in your own work or the work of others around you.
“Readiness Recipes” is a new article series exploring 26 different kinds of managers A-Z and the key ingredients that each needs for success. Stay tuned for more recipes and thanks for reading!