The Learning Manager
The Learning Manager creates and maintains a learning organization that is characterized by adaptability. He/she sets goals through the participation or direction of his/her customers and employees. He/she is often dissatisfied with the status quo and actively looks for ways to improve the team or the organization, setting criteria to measure the effects of changes, creating alternatives, adopting and implementing those that work and discarding those that don’t, in so doing, employing valid and reliable measures of performance. The Learning Manager is on a continual quest for self-improvement and encourages others to constantly develop new skills and attain new knowledge.
- Critical thinking skills
- Empathy with people
- Feedback receiving skills
- Perception/Judgment skills
Ingredients should be added, blended well and left to mature over time:
- Adaptability: Responds positively and quickly to changes in demands or requirements, constantly scanning the work environment to make small or large adjustments in what he or she needs to say or do in order to better handle change either personally or for the team.
- Self-awareness: Possesses great capacity for introspection and learning from experience and mistakes; is not defensive and takes feedback well, making changes to improve him or herself over time. He or she constantly seeks feedback from others in order to keep improving.
- Critical thinking skills: The capacity to think rigorously and broadly about issues, challenges or problems and to optimize the route to finding potential solutions that work; measures the impact of change on the work and makes adjustments accordingly.
- Empathy with people: Creates a positive climate for a caring, warm and empathetic communication to take place and demonstrates an understanding of the other person’s viewpoint and feelings.
- Feedback receiving skills: The capacity to successfully take constructive feedback or accept direct feedback from others without defensiveness; resists the urge to say, “I told you so” when others are wrong and thanks the feedback-giver for new information even if critical or hard-to-take.
- Perception/Judgment skills: Synthesizes what is seen, heard or sensed in order to form a clear view of what may be viable and practical as a possible course of action.
“Readiness Recipes” is a new article series exploring 26 different kinds of managers A-Z and the key ingredients that each needs for success. Stay tuned for more recipes and thanks for reading!