The Wellness Manager
Many years of progressive workplace research has indicated that high performance and success in terms of organization wellness are significantly based on four key clusters of managerial behavior. Managers of people: a) respond to and manage pressure well, both personally and when it falls on the wider team, b) avoid being aggressive and/or causing harm to individuals or groups and manage any conflict that arises constructively, c) value other people’s needs, preferences and values within the context of work-life balance, and d) encourage performance to peak capacity, while evaluating when personal competency levels are challenged beyond capability. To do all of this, an effective Wellness Manager must take care of him or herself physically and mentally, and then ensure that every individual on the team is working in a well balanced way, or working hard but also taking the time necessary to relax and “re-charge the batteries”.
- Pressure management skills
- Trust and Openness
- Time management ability
- Warmth and Empathy
Ingredients should be added, blended well and left to mature over time:
- Insightfulness involves regularly exhibiting a clear and deep perception about the most important issues that can affect the team. These might be insights about people and resources (and how they may be deployed in different ways) but may also include creative thoughts and ideas about different approaches to achieve a goal.
- Pressure management skills refers to a manager’s ability to keep calm and stay focused when the pressure is on or a crisis occurs.
- Thoughtfulness/Consideration involves showing genuine and appropriate consideration for the needs of people when faced with a variety of situations in which they may find themselves.
- Time management ability refers to a manager’s capacity to maintain a healthy equilibrium in personal and work life.
- Trust and openness requires having the faith in individuals that they will try their best and meet their promises (within reasonable limits) and about being open and honest in communicating with people as the empowerment process unfolds.
- Warmth and empathy involves creating a positive and supportive climate when communicating with people and demonstrating an understanding of others’ viewpoints and feelings.
“Readiness Recipes” is a new article series exploring 26 different kinds of managers A-Z and the key ingredients that each needs for success. Stay tuned for more recipes and thanks for reading!